About Weaver Vale

For more than two decades, we have been more than just a housing association—we’ve been a part of the communities we serve. Since our formation in 2002, we’ve grown to own and manage 6,600 homes across Cheshire and Warrington, along with garages, shops, community play areas, and green spaces. But beyond bricks and mortar, our real mission has always been about people—about creating thriving, inclusive neighborhoods where everyone has the opportunity to live well.

As we look to the future, we remain deeply committed to making a meaningful difference. In April 2024, we launched our next three-year corporate plan, reinforcing our dedication to putting customers at the heart of everything we do and ensuring fairness and opportunity for all. Alongside this, we took the time to reflect on our journey, reevaluating our vision and values to ensure they truly reflect who we are and what we stand for.

Our vision is simple yet powerful:

"Working together to provide quality homes, places, and services, making a positive impact for people."

This isn’t just a statement—it’s a promise. It’s a commitment to continually improve, adapt, and respond to the needs of our customers and communities. Whether it’s through investing in our homes, enhancing local services, or supporting residents in times of need, our goal is always to build a future where everyone can thrive.

To guide us on this journey, we have embraced a set of core values that define how we work and interact every day:

• Compassionate 

• Accountable 

• Respectful 

• Exceptional 

Together, these values spell CARE—because caring is at the very heart of our culture.

These principles shape every decision we make, from how we support residents to how we invest in our neighborhoods. We know that a good home is just the beginning—true wellbeing comes from strong communities, access to opportunities, and a sense of belonging. That’s why we’re focused not just on providing housing but on creating places where people feel proud to live.

Looking ahead, we are excited about the journey we’re on. We are working to improve our homes, strengthen our services, and find new ways to connect and support the people we serve. We know that by working together—with our residents, partners, and wider communities—we can achieve so much more.

Thank you for being part of our story. Here’s to building a better, fairer future—together

We're building back fairer

We have an ambitious Corporate Plan which will see us delivering significant investment into our existing homes and communities, with an additional development target to bring 500 new homes into our management in the next five years (commenced April 2024). We, along with our Shared Ownership and Rent To Buy brand Prospa Homes, are proud to reinvest back into our communities and neighbourhoods, support regeneration, and create more affordable homes for the communities we serve.

Supporting customers 

Our support teams deliver a range of services focused on supporting customers to thrive in their communities. In 2022/23, our Money Matters Team delivered more than £4 million in Income Gains for our customers. These figures represent a 25% increase in support provided compared to the previous financial year (2021-2022). The Money Matters Team’s specialist advisers provide practical support and guidance for customers who are having trouble making ends meet, experiencing difficulties with benefits, or falling behind on rent. 

Our Culture

Colleague culture is at the core of Weaver Vale. Developing connections and collaboration among our team members, ultimately leads to a more positive and productive work environment, benefiting our customers. For 14 years we listed in the ‘Best Companies’ colleague engagement league tables as a three-star company to work for, consistency placing in the top 10. In 2022 and 2023 we were placed Number One in the Best Companies to work for listing (housing association).

Having brought our colleague engagement survey in-house, allowing us greater control over asking questions that really matter to our colleagues, our most recent colleague engagement survey tells us that 88% of colleagues think that the trust is a 'great place to work'.

Regulator of Social Housing

In August 2024 we were awarded a C1 grading from the Regulator of Social Housing. We were one of the first landlords in England to earn a C1 grading, which was introduced in April 2024. The new Consumer grading is focused on ensuring customers are safe in their homes, treated with fairness and respect and able to influence the quality of services. We have also retained the highest grades for both Viability - V1 and Governance - G1. The three gradings cover:

• How well our governance arrangements enable the Trust to effectively manage risks, adequately control the organisation and ensure it continues to meet its objectives (G grading)
• Our financial viability and whether we are in a good financial position to deliver our business and corporate plans (V grading)
• A brand-new consumer grading (from April 24) focused on ensuring tenants are safe in their homes, treated with fairness and respect, plus able to influence the quality of services received (C grading)

We continue to shape our plans for the Trust, and we know there’s still work to do. We want to continue to improve our services and make a positive difference to customers and communities. It is customer voices that matter most, and we must and will keep listening.