Tenancy Enforcement Officer | Current Vacancies

Job Description

Job Title: Tenancy Enforcement Officer (Permanent)
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Salary: £38,189 per annum (Plus Regular User Mileage Allowance)
Location: Based at Gadbrook Park, Northwich. Working across various locations within Cheshire.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

Are you an experienced Tenancy Enforcement Officer, with a proven track record of dealing with complex Anti-Social Behaviour issues through to resolution? If so, read on…

What Will You Do?

The successful candidate will be joining an established high performing Tenancy Enforcement Team, with responsibility for managing a caseload of anti-social behaviour issues (including prevention and enforcement cases) through to resolution.  This includes preparing cases for legal work, drafting witness statements, and representing the Trust at court as and when required. 

The role will require you to be pro-active in your approach, with the ability to develop preventative strategies which evidences empathy to the diverse needs of our customers, whether they are subject to or perpetrators of anti-social behaviour. 

You will also be required to attend multi-agency meetings from time to time and will work collaboratively with colleagues across the Trust and external agencies to support the needs of the business and the customer.

With proven communication skills, you will proactively address breaches of tenancy and work with customers to enable them to manage and sustain their tenancies.

Minimum Requirements For This Role*

• A minimum of 5 GCSEs at C/4 above including Maths & English or demonstrable relevant experience
• Experience of working with internal and external partners to resolve issues.
• Experience of preparing legal documentation (notices, witness statements) for court.
• Experience of working collaboratively as part of a team.
• Experience of dealing with vulnerable customers in a sensitive manner.

Due to the nature of the role, a full current driving license and access to a car is essential.  The role will also require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see Accountability profile for further information and requirements.

If you have any queries about this or would like to ask any questions to learn more about the role, please contact Kevin Hanson at kevin.hanson@wvht.co.uk

Benefits

• Competitive salary
• Generous annual leave entitlement - 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Contribution to the cost of nursery or afterschool care to help with childcare costs*
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
  for the role. 
• Free annual flu vaccines and free Eye Care Vouchers every 2 years*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

* Benefits offered providing you meet the eligibility criteria
 

HOW TO APPLY:

Closing date for applications:         Friday 02/08/2024 (12 noon)

(Please be aware that applications received after this time may not be considered)

In person Interview date(s):             Friday 09/08/2024

Please click here: Tenancy Enforcement Officer Job Information Pack to review the job Information pack for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile, please send to: careers@wvht.co.uk

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview.  Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

Disclaimer:

• We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants.  If you haven’t heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further. 
• Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.