Tenancy Management Coordinator | Current Vacancies

Job Description

Job Title: Tenancy Management Co-ordinator (Permanent)
Hours: 37 hours per week (to be worked flexibly in line with business needs)
Salary: £26,250 per annum

Location: Based at Gadbrook Park, Northwich.

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

The Opportunity

Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company.  We are seeking a motivated, reliable conscientious Tenancy Management Co-ordinator, with great organisational skills to support the work we do in relation to addressing Anti-Social Behaviour and other tenancy breaches within our organisation. The successful candidate will have significant experience of working in an administrative support environment and in handling confidential information.

What Will You Do?

Provide an effective and efficient administrative support in relation to the smooth running of the Tenancy Enforcement Team.

Act as a 1st point of contact for customers, colleagues and partner agencies who make enquiries related to Tenancy Enforcement.

Triage and allocate reports of tenancy breaches and Anti-Social Behaviour to the relevant officer.

Assisting with the management of Tenancy Enforcement Cases through administrative actions.

Helping the Tenancy Enforcement Team Leader develop policies and procedures for the management of Tenancy Enforcement Cases.

To follow the Trust’s Equality & Diversity, Health and Safety, Data Protection, Safeguarding and Customer Services policies.

Minimum Requirements For This Role*

• Five Grade GCSE 4-9 / A* - C (including Math’s and English) or equivalent level of qualification
• Self-motivated with an ability to organise and adapt to varying workloads and balance competing priorities
• Experience of working in a customer focused environment.
• Ability to manage confidential material and issues
• Ability to show empathy and understanding to customer’s needs.
• Demonstrate proficient use of Microsoft Office packages (Word, Excel, and Teams).

This role will require the successful candidate to undergo a DBS check.

In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

*Please see Accountability profile for further information and requirements.

Benefits

• Competitive salary
• Generous annual leave entitlement - 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
• Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit*.
• Contribution to the cost of nursery or afterschool care to help with childcare costs*
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours)
• One day’s paid leave (per year) to support a charity or community group of your own choice*
• Candidate Referral Scheme*
• An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
• Compensation for professional memberships which are an expressed requirement
  for the role. 
• Free annual flu vaccines and free Eye Care Vouchers every 2 years*
• Discounts on a gym membership and phone contract
• Cycle to work scheme*
• Free to use car park at our office on Gadbrook Park
• Involvement in regular health and wellbeing initiatives and charity fundraising activities
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

* Benefits offered providing you meet the eligibility criteria

HOW TO APPLY:

Closing date for applications:         Friday 31/01/2025 (12:00 noon)

(Please be aware that applications received after this time may not be considered)

In person Interview date(s):            Friday 14/02/2025

Please click here: Tenancy Enforcement Coordinator Job information pack to review the job Information pack for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile, please send to: careers@wvht.co.uk

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview.  Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

Disclaimer:

• We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven’t heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.

We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.