Data Protection

We need to process your personal information so that we can deliver services to you, and we are committed to processing your information securely and in line with data protection law.

You can find a copy of our Full Privacy Statement here.

As a website user, we may collect:

  • Information about your computer and about your visits to and use of this website (including your IP address, your cookie preferences, geographical location, browser type, referral source, length of visit and number of page views);
  • Information relating to any transactions carried out between you and us on or in relation to this website.

We will use this information to:

  • Provide relevant website services, for example, when you make an enquiry or raise a request for us to contact you.
  • Monitor the usage of our website to help us improve our services.
  • Produce anonymous statistical information about our website visitors to help us develop our website and online services.

Our website uses cookies, which are small text files that are placed on your computer by the websites that you visit. They are widely used to make websites work, or work more efficiently, and to recognise who you are when you visit the site again.

To find out more about our use of cookies please click here

Some key definitions relating to Data Protection are: 

Data Controller:
The Trust is the data controller and determines the purposes and manner in which personal data is processed.
Data Processor:  
Any organisation or person who processes personal data on behalf of the Trust.
Data Subject: 
Any living individual who we hold personal data on.
Personal Data: 
Data which relates to a living individual and they in turn can be identified by that data.  This is data such as name, address or location data.
Special Category Data: 
More sensitive personal data that reveals racial or ethnic origin; political opinions religious beliefs; data concerning health or sexual orientation.
Processing:  
Essentially it means anything that is done to or with personal data including simply collecting, storing or deleting that data.
Privacy Statement: 
A statement from an organisation informing data subjects what that organisation is going to do with that data. 

Lawful Basis for Processing
Data Protection Law requires organisations to have a lawful basis for processing personal data. 
There are 6 lawful bases for processing. 

  • Consent
  • Contract
  • Legal obligation
  • Vital Interests
  • Public Task
  • Legitimate

The most likely lawful basis for our processing will be ‘contract’.  The Trust will need to process your personal data in relation to managing your tenancy with us.  Each time we collect personal data from you, our privacy statement will inform you of the reason for collection.

The Principles of Processing Personal Data
We will follow the data protection principles when processing your personal data and ensure that it is:

  • Processed In a way that is fair lawful and transparent.
  • For specific, legitimate, and explicit purposes
  • We will use the minimum data required.
  • Ensure accuracy of information
  • That is anonymised as soon as possible.
  • With appropriate security

Individual Rights
You have specific rights in relation to how your data is processed they are detail in our privacy statement, your rights include:

  • The right to be informed.
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing.
  • The right to object
  • Rights in relation to automate decision making and profiling.

If you would like to access the information the Trust holds about you can request this by completing our online form. The request can also be made over the phone if needed.  In any event the Trust will still need to collect all the necessary information detailed on the form so that your request can be processed.

The Trust has one month to respond to your request.  This is from the date of identity validation and not from the date of receipt of the request.

Our Data Protection Officer oversees our processing of personal information and can be contacted using the details below:

Data Protection Officer / Weaver Vale Housing Trust Limited, Gadbrook Point, Rudheath Way, Gadbrook Park, Rudheath, Northwich, Cheshire, CW9 7LL
by phone: 0300 303 9848 
by email:  data.protection@wvht.co.uk

Further Information
The Information Commissioner’s website can be reached here

Please not that this website contains links to other organisations.  We cannot guarantee the content of those sites.