Introduction
This section is designed to provide information for both prospective and existing leaseholders. Many of our leaseholders are first time buyers for whom owning a property is a new venture.
Please remember that if you experience any problems with your lease, you should always begin by referring to your lease or seek independent legal advice.
What is a lease?
A lease is a formal document which is the contract between you, as the leaseholder and us, as the freeholder. When you sign the lease or take over an existing lease when you buy your property, you are agreeing to certain responsibilities and so are we.
Can the lease be changed?
The lease will generally allow for the services and charges to be changed during the period of the lease. However, in general the conditions of the lease can only be changed if we both agree to the changes, or by the direction of a court or First-tier Tribunal (Property Chamber).
Will I pay service charges?
Under the terms of the Trust's leases leaseholders are required to contribute towards a service charge. The service charge is the amount paid by the leaseholder towards the day-to-day running costs of the block of flats, and a share of the costs of any major repairs. The charge represents the leaseholders’ share of the expenses for the maintenance, repair, insurance and management of the building. The Trust is legally required to collect service charges from leaseholders.
The service charge is likely to cover, where applicable:
- Grounds maintenance
- Building maintenance
- Management and administration costs
- Insurance
- Communal electricity.
You will be sent an annual invoice for your service charge, but if you would prefer to pay by installments this can be arranged.
What about ground rent?
Depending on the terms of your lease, you may also be required to pay a ground rent of £10.00 per year. You will be sent an invoice for this.
What if the leaseholder doesn't pay?
We will contact you to try and establish the reason for non-payment. A payment agreement can be reached to pay by installments if necessary. We will only consider taking formal action where this fails. We may then consider contacting your mortgage company or referring the matter to a Debt Collection Agency and/or First-tier Tribunal (Property Chamber).
What if the leaseholder fails to do what they are responsible for?
We will contact you to discuss the matter and try to sort it out. We will only take formal action against you if this fails. On occasions we must take more action, for example, if you fail to carry out a necessary repair which may affect people's health and safety or cause a nuisance.
What if the Trust fails to carry out its duties?
Please contact the home ownership team on 01606 813 582 at first instance to report your concerns. The home ownership team will try to resolve matters on your behalf.
As a leaseholder you could make a formal complaint under our complaints procedure.
I bought my flat but now I want to sell?
Please contact the home ownership team on 01606 813 582 in the first instance. Your lease will also make reference to a sale on.
If you received a discount on the purchase and depending upon when you sell you may need to repay some or all of the discount. In some instances, this may be higher than the amount granted at the time of the sale depending on the legislation at that time and the current value of your home. The home ownership team will be able to advise you on this and the process you should follow.
Can I sublet my home?
Your lease will tell you if you need permission to sublet your home.
What repairs is the Trust responsible for?
Generally we are responsible for the outside of your property, the main structure and any shared areas and services.
However, please refer to the lease which will set out the repairing responsibilities.
If major works are required to the items for which the Trust is responsible, the Trust has to follow a legislative process called Section 20 which will ensure that you can make observations to the Trust about the major works.
How do I report a repair?
Please ring the Repairs team in the first instance on 0300 303 9848. This number may also be used outside normal working hours for emergencies. You can also report a repair in person at our office. If you experience difficulty in reporting a repair, please contact the Home Ownership Team on 01606 813582.
What repairs is the leaseholder responsible for?
Although we own the structure of the building in which you live, you as a leaseholder will be responsible for the parts of the dwelling that are not classed as communal or shared areas. These include:
- Individual heating systems and appliances
- Internal ceilings
- Internal doors
- All plaster and other surfaces to all floors, walls and ceilings within your home
- All plumbing and electrical services in your home
- Internal decorations
- Individual gardens
Please check your lease for further detail.
Do I need permission to carry out repairs/improvements?
Please refer to your lease but some works will require permission which should be sought in writing from the Trust.
You may require our formal consent to alterations, for which fees are payable. Please contact us for details.
Contact us
For further information on this area please contact us on 01606 813 582 or email legal@wvht.co.uk.